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It works well in both the public and private sectors, is amenable to groups
ranging in size from ten to several thousand, and can engage people from
the top of the hierarchy down through the front line staff. Organisations
most likely to consider a Whole Scale intervention are those
(1) that want to engage everyone or nearly everyone in creating their organisations
processes and structures and
(2) those with a sense of urgency brought on by a challenging and quickly
changing environment. Whole Scale processes effectively facilitate rapid,
system wide change under many different circumstances, and in a wide variety
of countries, cultures and organisations.
Whole Scale includes robust processes that quickly
change client systems and prepare them for further substantive change by:
- Clarifying and connecting multiple current realities
- Uniting multiple yearnings around a common picture of the future
- Reaching agreement on the action plans that move them toward that
future
- Building the processes, structures and relationships that keep the
organisation moving forward
- Aligning the organisation leaders and employees so that they can
implement the changes together
- Once the organisation experiences the paradigm shift, people see
the world differently
- They are ready to take the actions that will begin to transform their
shared vision into their shared reality
How it works
The Event Planning Team and consultants develop the design for a Whole
Scale event using the formula for change. This formula, D x V x F > R,
says that if an organisation wants to bring about system-wide change, they
will need to work with a critical mass of the organisation to uncover and
combine their Dissatisfaction (D) with things as they are. Then the next
step will be to uncover and combine the yearnings for the organisation they
truly want to be, their combined Vision of the future (V). If real change
is going to happen, the third design element needs to be First steps (F);
a combined picture of things people can do differently that all of them
believe are the right ones to achieve their vision. Simple math suggests
that if any of the left-hand elements in the formula are missing, the product
will be zero, and the change effort will not be able overcome Resistance
(R) People will resist change if they don't have Dissatisfaction, Vision
and agreed upon First steps to reach that vision.
The DVF formula describes what an organisation needs to do to enable a
paradigm shift. If the organisation can uncover and combine all three
elements, everyone will shift into a new 'world view'. At this point,
neither individuals nor whole groups can comfortably keep doing what they
were doing. Change has already begun.
Clients help decide which element to address first, but they need to address
all three elements eventually if they want to achieve sustainable change.
The resistance to change that is inevitably present is a resource. It
tells consultants and leaders what they need to know and where the points
of leverage exist that will enable them to facilitate real change.
Cost effectiveness
Whole Scale is cost effective because it enables an organisational
paradigm shift to occur, and this shift produces fast results. When people
fully understand the speed with which the world is shifting, they yearn
to change their organisation with the same urgency. Rapid Whole Scale
Change costs less than traditional top-down cascade methods.
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